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Frequently Asked Questions

 

What's the advantage of opting for a subscription service instead of hiring a full-time designer?

As a business, we understand the value of having a dedicated team. However, our subscription service offers a cost-effective alternative without compromising on quality. With us, you gain access to a diverse skill set, flexibility to scale up or down as needed, and the assurance of expert support without the overhead costs associated with hiring a full-time designer. It’s a strategic and efficient choice, ensuring you get top-notch design and development services tailored to your business needs without the long-term commitments and administrative complexities.

How does the functionality of the pause feature operate?

The pause feature allows you to temporarily suspend your subscription while retaining access to your account. During this period, you won’t be billed, and no new requests will be processed. This feature is convenient for times when you need a temporary break or have specific reasons to halt the service. Once you’re ready to resume, simply reactivate your subscription, and we’ll pick up right where we left off.

Is there a refund policy in place if I am dissatisfied with the service?

While we do not offer refunds, we prioritize customer satisfaction and provide unlimited revisions to ensure the end product aligns with your expectations. Our commitment is to work closely with you, making necessary adjustments until you are completely satisfied with the service.

What is the turnaround time for receiving my designs?

The average waiting time for receiving your designs is 48 hours. However, the turnaround time may vary based on the complexity of the request and your chosen subscription plan. We are committed to delivering high-quality designs promptly to meet your expectations.

Are there restrictions on the number of requests I can make?

No, there are no restrictions on the number of requests you can make, but you must submit one request at a time based on your preferred plan. Our subscription service offers unlimited requests, ensuring that we are fully committed to meeting your needs and bringing your vision to life.

How can I initiate design or development requests?

To request designs or development, you can easily initiate the process by sharing your requirements through our platform. We encourage you to utilize Trello, where you can seamlessly share documents, videos, and any necessary materials to provide comprehensive insights into your project. This collaborative approach ensures that we have all the essential details to deliver tailored and effective solutions for your needs.

Still have questions?

"Thanks to this subscription service, I've reclaimed my time and sanity. While they handle everything from social media to app development, I get to focus on what I love – refining my products. It's not just a service; it's a business partner that empowers growth and grants me the freedom to do what truly matters."

– Alex, a satisfied customer

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